Help Center

What is the process of returning an item?

Kindly follow the steps below to return an item:

  • Wrap your items in their original Delivery packaging and bring along your invoice to one of the below locations.






  • An authorized staff member will take your package and upon inspection of the returned item by the authorized staff, you may decide to choose another item from the store.

There will be no cash refunds. Amount will be credited to the customer's same bank account.

If you have any questions, you can contact us through RivoliShop help widget at the right bottom of the page or email us at

For all order related queries & updates, please email

Have more questions? Submit a request


Please sign in to leave a comment.