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What is the process of returning an item?

Kindly follow the steps below to return an item:

  • Wrap your items in their original Delivery packaging and bring along your invoice to one of the below locations.

UAE

OMAN

QATAR

BAHRAIN

 

  • An authorized staff member will take your package and upon inspection of the returned item by the authorized staff, you may decide to choose another item from the store.

There will be no cash refunds. Amount will be credited to the customer's bank account.

Please note:

  • In case of returning products purchased in Half Back offer, both the original product and the product purchased with the Voucher will need to be returned to get a refund.
  • In case of returning products purchased in Bundle offer, all the products will need to be returned in order to get a refund. Return and/or exchange of individual product is not allowed.

For all order related queries & updates, please email queries@rivolishop.com

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