Help Center

What is your return / exchange policy?

We believe that you will be delighted with your item but there may be occasions where you feel it necessary to return an item.

You may return undamaged and unused items purchase on www.rivolishop.com within 14 days of their delivery date.

We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate to the extent you bring it back to us at the locations listed below within 14 days from receipt.

To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange.

Return Process

  • Wrap your items in their original Delivery packaging and bring along your invoice to one of the below locations.

UAE

  ABU DHABI DUBAI SHARJAH
HOUR CHOICE

Al Wahda Mall

+971 2 4457904

Al Ghurair City

+971 4 2216069

IBN Battuta Mall

+971 4 3685581

Sahara Center

+971 6 5568443

RIVOLI

Al Wahda Mall

+971 2 4437332

Burjuman

+971 4 3555191

Sahara Center

+971 6 5315169

MONTBLANC

Rivoli - Abudhabi Mall

+971 2 6456220

Rivoli - Burjuman

+971 4 3555191

Hour Choice - IBN Battuta Mall

+971 4 3685581

Rivoli - Sahara Center

+971 6 5315169

 

OMAN

HOUR CHOICE

Qurrum City Centre

+968 2 4470513

RIVOLI

Oman Avenues Mall

+968 2 2063976

QATAR

HOUR CHOICE

Doha City Centre

+974 4 4175766

RIVOLI

Doha City Centre

+974 4 483 3679

 

BAHRAIN

 

An authorized staff member will take your package and you may decide to choose another item from the store.

HOUR CHOICE

Muharraq Seef Mall

+973 1 7322058

RIVOLI

Muharraq Seef Mall

+973 1 7322064

 

If you have any questions, You can contact us through RivoliShop help widget at the right bottom of the page or email us at support@rivolishop.com

For all order related queries & updates, please email queries@rivolishop.com

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