What is your return / exchange policy?

We believe that you will be delighted with your item but there may be occasions where you feel it necessary to return an item.

You may return undamaged and unused items purchase on www.rivolishop.com within 14 days of their delivery date.

We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate to the extent you bring it back to us at the locations listed below within 14 days from receipt.

To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange.

Return Process

• Wrap your items in their original Delivery packaging and bring along your invoice to one of the below locations.
• An authorized staff member will take your package and you may decide to choose another item from the store or get a refund.

UAE

ABU DHABI
HOUR CHOICE	Al Wahda Mall [phone]
RIVOLI	Al Wahda Mall [phone]
MONTBLANC	Rivoli - Abu Dhabi Mall [phone]

DUBAI
HOUR CHOICE	Al Ghurair Mall [phone] Ibn Battuta Mall [phone]
RIVOLI	Burjuman Mall [phone]
MONTBLANC	Rivoli - Burjuman Mall [phone] Hour Choice - Ibn Battuta Mall [phone]

SHARJAH
RIVOLI	Sahara Center [phone]
MONTBLANC	Rivoli - Sahara Center [phone]

AL AIN
RIVOLI	Bawadi Mall [phone]

FUJAIRAH
RIVOLI	Fujairah City Center [phone]

RAS AL KHAIMAH
HOUR CHOICE	Manar Mall [phone]

OMAN

MUSCAT
HOUR CHOICE	Qurum City Centre [phone]
RIVOLI	Oman Avenues Mall [phone]

QATAR

DOHA
HOUR CHOICE	Mirqab Mall [phone]
RIVOLI	Doha City Centre [phone]

BAHRAIN

MANAMA
HOUR CHOICE	Bahrain Mall [phone]
RIVOLI	Muharraq Seef Mall [phone]

Please note:

• In case of returning products purchased in Half Back offer, both the original product and the product purchased with the Voucher will need to be returned to get a refund.
• In case of returning products purchased in Bundle offer, all the products will need to be returned in order to get a refund. Return and/or exchange of individual product is not allowed.
• For Cash-on-Delivery order returns, we will refund the full product amount (excluding the amount paid for Cash-on-Delivery fee).
• There will be no cash refunds. Amount will be credited to your bank account.

"Special Order" products are subject to the following terms

• Shipping time as mentioned on the product page
• Order once placed cannot be cancelled
• This item is not eligible for return and refund

For all order related queries & updates, please email [e-mail].