Help Center

What is your return / exchange policy?

We believe that you will be delighted with your item but there may be occasions where you feel it necessary to return an item.

You may return undamaged and unused items purchase on www.rivolishop.com within 14 days of their delivery date.

We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate to the extent you bring it back to us at the locations listed below within 14 days from receipt.

To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange.

Return Process

  • Wrap your items in their original Delivery packaging and bring along your invoice to one of the below locations.
  • An authorized staff member will take your package and you may decide to choose another item from the store or get a refund.

UAE

ABU DHABI
HOUR CHOICE

Al Wahda Mall
+971 2 4457904

 

RIVOLI

Al Wahda Mall
+971 2 4437332

MONTBLANC

Rivoli - Abu Dhabi Mall
+971 2 6456220

 

DUBAI
HOUR CHOICE

Al Ghurair Mall
+971 4 2216069

Ibn Battuta Mall
+971 4 3685581

RIVOLI

Burjuman Mall
+971 4 3555191

MONTBLANC

Rivoli - Burjuman Mall
+971 4 3555191

Hour Choice - Ibn Battuta Mall
+971 4 3685581

 

SHARJAH
RIVOLI

Sahara Center
+971 6 5315169

MONTBLANC

Rivoli - Sahara Center
+971 6 5315169

 

AL AIN
RIVOLI

Bawadi Mall
+971 3 7840170

 

FUJAIRAH
RIVOLI

Fujairah City Center
+971 9 2236533

 

RAS AL KHAIMAH
HOUR CHOICE

Manar Mall
+971 7 2260087

 

OMAN

MUSCAT
HOUR CHOICE

Qurum City Centre
+968 2 4470513

RIVOLI

Oman Avenues Mall
+968 2 2063976

 

QATAR

DOHA
HOUR CHOICE

Mirqab Mall
+974 4 4878496

RIVOLI

Doha City Centre
+974 4 483 3679

 

BAHRAIN

MANAMA
HOUR CHOICE

Bahrain Mall
+973 1 7550494

RIVOLI

Muharraq Seef Mall
+973 1 7322064

 

Please note:

  • In case of returning products purchased in Half Back offer, both the original product and the product purchased with the Voucher will need to be returned to get a refund.
  • In case of returning products purchased in Bundle offer, all the products will need to be returned in order to get a refund. Return and/or exchange of individual product is not allowed.
  • For Cash-on-Delivery order returns, we will refund the full product amount (excluding the amount paid for Cash-on-Delivery fee).
  • There will be no cash refunds. Amount will be credited to your bank account.

"Special Order" products are subject to the following terms

  • Shipping time as mentioned on the product page
  • Order once placed cannot be cancelled
  • This item is not eligible for return and refund

For all order related queries & updates, please email queries@rivolishop.com.

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