We believe that you will be delighted with your item but there may be occasions where you feel it necessary to return an item.
You may return undamaged and unused items purchase on www.rivolishop.com within 14 days of their delivery date.
We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate to the extent you bring it back to us at the locations listed below within 14 days from receipt.
To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange.
Return Process
- Wrap your items in their original Delivery packaging and bring along your invoice to one of the below locations.
- An authorized staff member will take your package and you may decide to choose another item from the store or get a refund.
UAE
ABU DHABI | |
HOUR CHOICE |
Al Wahda Mall
|
RIVOLI |
Al Wahda Mall |
MONTBLANC |
Rivoli - Abu Dhabi Mall |
DUBAI | |
HOUR CHOICE |
Al Ghurair Mall Ibn Battuta Mall |
RIVOLI |
Burjuman Mall |
MONTBLANC |
Rivoli - Burjuman Mall Hour Choice - Ibn Battuta Mall |
SHARJAH | |
RIVOLI |
Sahara Center |
MONTBLANC |
Rivoli - Sahara Center |
AL AIN | |
RIVOLI |
Bawadi Mall |
FUJAIRAH | |
RIVOLI |
Fujairah City Center |
RAS AL KHAIMAH | |
HOUR CHOICE |
Manar Mall |
OMAN
MUSCAT | |
HOUR CHOICE |
Qurum City Centre |
RIVOLI |
Oman Avenues Mall |
QATAR
DOHA | |
HOUR CHOICE |
Mirqab Mall |
RIVOLI |
Doha City Centre |
BAHRAIN
MANAMA | |
HOUR CHOICE |
Bahrain Mall |
RIVOLI |
Muharraq Seef Mall |
Please note:
- In case of returning products purchased in Half Back offer, both the original product and the product purchased with the Voucher will need to be returned to get a refund.
- In case of returning products purchased in Bundle offer, all the products will need to be returned in order to get a refund. Return and/or exchange of individual product is not allowed.
- For Cash-on-Delivery order returns, we will refund the full product amount (excluding the amount paid for Cash-on-Delivery fee).
- There will be no cash refunds. Amount will be credited to your bank account.
"Special Order" products are subject to the following terms
- Shipping time as mentioned on the product page
- Order once placed cannot be cancelled
- This item is not eligible for return and refund
For all order related queries & updates, please email queries@rivolishop.com.
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