RivoliShop Help Center

ACCOUNT

Create Account

• How can I create a RivoliShop account?
• I can’t register using the register form, what do I do?
• How can I add my new address?
• Can I add multiple addresses?

Update Account Details

• What if I forgot my password?
• How can I change my email address?
• How can I change my password?
• How can I update my personal details?
• How do I set my default address?

SHOPPING

Shopping at RivoliShop

• Can I change the country and currency on the website?
• How can I search and browse for items?
• Can I reserve an item to buy later?
• Why my product quantity is always reduced to 3?
• Where can I get the promo code?

Products

• Do you have any other products besides watches and eyewear?
• How do I know if an item is back in stock and how long will it take?
• Can I share the products on my social media accounts?
• Is there a warranty for all RivoliShop items?
• What does the product warranty covers?

ORDERS

Orders at RivoliShop

• How can I place an order at RivoliShop?
• Do I need to set up an account to place an order?
• How will I know if my order has been received?

Track Orders

• Can I cancel my order?
• Can I view my past orders?

DELIVERY & RETURNS

Delivery

• How long does it take to receive my order?
• How much will I be charged for shipping?
• How can I provide my preferred delivery date and time?
• Can I pay for an item online and collect it in store?
• How do I authenticate my identity at the time of delivery?
• Are there non-delivery areas?

Returns / Exchanges

• What is your return / exchange policy?
• What do I need to present to return an item?
• What is the process of returning an item?
• Can I trust RivoliShop service center?

BILLING / PAYMENT METHODS

Payment Method

• What payment methods does RivoliShop accept?
• Is it safe to use my credit card online at RivoliShop?

Unsuccessful Payment

• My credit card details have been rejected, what do I do?

AFTER SALES SERVICE

Service

• What do I need to present to have my product repaired during warranty period?
• Where can I present my product to have it repaired?

LEGAL

Privacy Policy

• Introduction
• Information we may collect from you
• Where we store your personal data
• Uses made of the information
• Disclosure of your information
• Your rights

See all 7 articles

Terms & Conditions

• Introduction
• License to use material
• Disclaimer
• Visitor material and conduct
• Links to and from other websites
• Service Access

See all 13 articles